Intralignes is the internal portal provided for Air France staff, whether active or retired. It gives access to HR tools, schedules, administrative documents, and internal communications of the company. Its operation relies on a unique identification system specific to Air France, the IPN (Personal Navigation Identifier), combined with security protocols that have significantly evolved in recent years.
Intralignes, IPN, and GPNet: three tools with distinct scopes
The confusion between Intralignes, the IPN, and GPNet often arises among employees. These three elements serve different functions, and understanding their relationship helps avoid many daily obstacles.
Intralignes is the single entry portal to all internal digital services. It centralizes access to pay slips, leave requests, memos, and business software. The IPN, on the other hand, is the personal identifier assigned to each employee. It serves as an authentication key to log into Intralignes, as well as other internal applications. GPNet, for its part, is a tool dedicated to transport facilities: booking discounted tickets for staff and their dependents.
The distinction has a direct consequence on access rights. A cabin crew member (PNC) does not see the same modules as a ground agent or a pilot (PNT). Each job profile has a tailored functional scope, which limits the overload of unnecessary information on the screen. To better understand the central role of this interface, the Intralignes space for Air France personnel details the functionalities accessible according to profiles.
Enhanced authentication: what has changed with PingID
Until recently, logging into Intralignes was done with a simple username-password pair. This is no longer the case. Two-factor authentication via PingID has become the norm for any remote connection. Specifically, after entering their IPN and Active Directory password, the employee receives a notification on their smartphone via the PingID app. They must validate this notification to access the portal.
This tightening also affects GPNet. Since March 2024, connecting to transport facilities requires two-factor authentication: employee number, password, then SMS code. Recovering a forgotten password now goes through Habile or PingID, and no longer through a simple reset email.
For employees, this evolution involves two practical constraints:
- Having a personal or work smartphone with PingID installed and configured before the first remote connection, otherwise access is blocked.
- Keeping their phone number up to date in the internal directory, as the GPNet SMS code is sent to the registered number, not to an email address.
- Anticipating support delays in case of a phone change: re-associating the PingID account with a new device requires intervention from the IT department.
HR functionalities accessible via the Intralignes portal
The human resources aspect focuses on the most frequent use of the portal. Pay slips can be viewed and downloaded directly from the personal space, without going through the HR department. Updating contact details (postal address, bank details, family situation) is done autonomously.
Leave requests and balance tracking are fully managed online. The employee submits their request, the manager validates or rejects it from the same tool, and the history remains accessible. This dematerialized circuit reduces processing times compared to the old paper procedures.
The portal also provides access to the catalog of professional training. Each employee can view available sessions, register, and track the progress of their training. For flight personnel, certain regulatory training (safety, security) appears directly in the schedule with their deadlines.
Consultation of schedules for flight personnel
PNC and PNT access their rotations, planned flight hours, and days off from Intralignes. Schedule changes are updated in real-time, allowing for adjustments to be anticipated without waiting for a call from the regulation office. Real-time access to the schedule remains the most used feature by flight personnel.
Intralignes and Easy RH Air France: two complementary interfaces
Some employees wonder if Easy RH replaces Intralignes. The answer is no. Easy RH is a module specifically dedicated to administrative management (pay, absences, contractual data), while Intralignes covers a broader scope including internal communication, business tools, and transport facilities via the link to GPNet.
Easy RH is accessed from Intralignes, which functions as a navigation hub. Specifically, the employee logs into Intralignes with their IPN, then accesses Easy RH without re-entering their credentials thanks to the SSO (Single Sign-On) mechanism. The confusion between the two arises from the fact that Easy RH handles the most common tasks (pay slips, leave balances), which gives the impression that it is the main portal.
Troubleshooting connection issues to the Air France portal
A blocked access to Intralignes is resolved differently depending on the origin of the problem. Three cases frequently arise:
- Expired password: renewal goes through the Habile platform, accessible from a browser even without being logged into Intralignes. The procedure requires answering the security questions defined during the initial account activation.
- PingID not functioning after a phone change: IT support must dissociate the old device and associate the new one. The delay varies depending on the service load, hence the usefulness of performing the operation before needing urgent access.
- Access denied to a specific module: rights depend on the job profile and status (active, detached, retired). A retiree retains access to certain transport facilities but loses access to operational business tools.
The Intralignes portal remains the central interface for daily professional life at Air France. Its technical mastery, particularly the correct configuration of PingID and the clear distinction between the different tools (Intralignes, IPN, GPNet, Easy RH), directly conditions the smoothness of administrative and operational processes for each employee of the company.
